IT Toolkit

Use the one of the first three buttons above, or select a link below to begin your request for IT support.

Getting Online

If you are in the office and at your desk, your primary connection to the internet should be through the WIRED connection, which runs from the network wallplate to your phone, and from your phone to your computer. Being on this network will allow you to access our resources, such as the department’s file share. The wired connection needs to be established for you by AHC IT.

Wireless at UF

UFHEALTH: If you are on the 7th floor of Malachowsky Hall or elsewhere within the Health Science Center, you should be connected to the wireless network called UFHEALTH. Being on this network will allow you to access our resources, such as the department file share. Connection to the UFHEALTH wi-fi needs to be established for you by AHC-IT.

EDUROAM: If you are working elsewhere on campus, outside of Health Science Center spaces, you should be connected to the wireless network called EDUROAM. Being on this network will *NOT* allow you to access our resources. For this, you would also need to connect to the VPN (see below). If you are not already established on EDUROAM, please visit: to connect. There will be a piece of software to download and install that will get you connected.

Connecting Remotely

If you are working remotely, please connect to the internet using available sources, then connect to the VPN (see below). Once on the VPN, you will be able to access our resources.

Connecting to the (Health) VPN

You have two options for a Virtual Private Network: Ivanti Secure Access, or Cisco AnyConnect

Ivanti should be pre-configured for use. If not, your connection settings should be entered with a name and server URL, like this:

Connect to VPN

Cisco connections should be to, or may look like this:

Cisco Secure VPN

You should then enter your own Gatorlink username in the following format:

Connecting to the File Share

Once your supervisor or the owner of a file share has requested your access by contacting HOBI IT, and it has been granted, you can then MAP THE SHARE on your computer. This does not happen automatically, and it does not just appear once you have access! Also, you must be on an AHC network in order to connect. This can be an in-office wired connection, UFHEALTH wi-fi, or Health VPN.

To map on Windows

Open ‘File Explorer’. In the left pane, RIGHT click on ‘Network’. Click on ‘Map Network Drive’:

Pick a drive letter (most of HOBI uses V: for the share drive), and for folder path enter:

It should look like this:

Click “Finish.”

To map on Mac

Open ‘Finder’ and in the menu bar, select ‘Connect to server’.

For path, enter: smb://

When prompted for credentials, enter your Gatorlink as follows: UFAD/Gatorlink

Installing New Software

If you need more common software, which has already been approved and made available by AHC IT, while on a Health network you can open “Portal Manager” from your Start Menu (PC) or in Finder (Mac). In Portal Manager you will find a list of software, which you can click on to install yourself, without needing admin rights on your machine.

Software not found in Portal Manager will require a specific help request, and possibly a risk assessment prior to installation.


The HOBI printer can be added to your machine by AHC IT remotely. Our printer is called: HOP-DSIT-7027-XER1. Please submit a ticket and they can get that in place for you. If you’re in a pinch and would like to try adding it yourself, you can try adding an ‘IP Printer’ with an IP address of Self-service does not always work without admin access, and is generally more successful on a Mac.

Erik C Schmidt

Erik C Schmidt MCSE+M, CSM, A+

IT Director


(352) 273-8487